Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you need to change or cancel an order, please contact us immediately. Once our warehouse has begun processing your order, we will be unable to make any changes.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.
Should your reason for return be based on a sizing problem, we will need the following details from you:
- You will need to attach a photo of the label of your product. Please note that all our listed sizes for all our products are US/European sizing, however, our factory produces some of our products with Asian sizing labels, therefore on the rare occasion, the label on the garment may state a size bigger than you ordered – however, please still take a photo of the label.
- You will need to show in a photograph/s, the various measurements as per the SPECIFIC product sizing table which does not correspond to the sizing table given for that specific product. I.e. should you order a medium Assassin’s Freerunner – should you feel that the shoulder, chest, sleeve and/or length measurement are inaccurate, please use a tape measure and take a photograph showing us CLEARLY, of course, including the FULL tape measurement. We will then be able to see that our sizing table does not match your photograph/product. This is important as it verifies your complaint and lets us find a solution as soon as possible.
- Please allow 1 - 3 cm size variance as a result of manual measurement error.
Please note: we do not offer refunds due to sizing on the tag being different than the size you ordered. Some of our products are in Asia sizing, therefore on occasion, the label on the garment may state a bigger size than you ordered. We can not issue refunds if you order the incorrect size.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We may charge 15% restocking fee for accepting back the sold merchandise.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 5007/45 Clarke Street Melbourne Victoria AU 3006.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Should your order delivery exceed 60 working days, we will gladly offer you a full refund for your product/s which have exceeded this delivery period. Please check out our FAQs for more information with regards to average delivery times and salient information regarding the entire delivery process.
With regards to any other issue which you feel is relevant with regards to the refund process please contact us at email@example.com, and we will get back to you as soon as possible with regards to possible recourse relating to this specific issue.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that dimensions of your product can slightly vary. This is normal and we do not offer refunds or exchanges because of this.